Refunds

Refund policy

Purchases are generally final once substantive processing has begun.

Before substantive processing begins, Tympan may honor a cancellation or refund request.

Refund exceptions

Refunds remain available for duplicate charges, Tympan-caused failure to deliver, and circumstances required by applicable law.

If your case needs more information

If screenshots are missing or there is too little information to complete your report, your case may pause or be declined. If you receive a request for more information, follow the intake instructions. If you cannot provide it, contact support with your order details to ask what happens next or request a refund review under this policy.

How to request review

Email refund requests to support@tympaninteractions.com with the relevant order or case details.

We review requests under this policy and applicable law. Sending a request does not by itself establish eligibility.